Amazon owes you
USA · FBA returns Amazon hasn't reimbursed by itself, while you can still claim them (60 to 120 days after the refund)
To file
| Why | Order | Product | Units | Worth | Claim by | |
|---|---|---|---|---|---|---|
| Refunded, never returned refunded Jun 21 | 114-2461206-1000074 | Harbor & Pine Bamboo Cutting Board, Large, 18 x 12 in
HP-BCB-L |
1 | $16.50 | Oct 19, 2026 7 days left |
Case textOrder 114-2461206-1000074, SKU HP-BCB-L: the customer was refunded 29.99 on June 21, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jun 27 | 113-2461206-1000148 | Harbor & Pine Bamboo Cutting Board, Large, 18 x 12 in
HP-BCB-L |
1 | $16.50 | Oct 25, 2026 13 days left |
Case textOrder 113-2461206-1000148, SKU HP-BCB-L: the customer was refunded 29.99 on June 27, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jun 29 | 111-2461198-1000444 | Harbor & Pine Ceramic Pour-Over Coffee Set with Mug
HP-CPO-01 |
1 | $22.36 | Oct 27, 2026 15 days left |
Case textOrder 111-2461198-1000444, SKU HP-CPO-01: the customer was refunded 34.99 on June 29, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jul 2 | 111-2461211-1000407 | Harbor & Pine Linen Tea Towels, Set of 3
HP-LTT-3 |
1 | $11.38 | Oct 30, 2026 18 days left |
Case textOrder 111-2461211-1000407, SKU HP-LTT-3: the customer was refunded 18.99 on July 2, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Damaged by carrier or warehouse refunded Jul 9 | 113-2461211-1000925 | Harbor & Pine Canvas Kitchen Apron with Pockets
HP-CAP-1 |
1 | $16.02 | Nov 6, 2026 25 days left |
Case textOrder 113-2461211-1000925, SKU HP-CAP-1: the customer was refunded 24.99 on July 9, 2026, and the returned item was graded damaged, which is damage caused by the carrier or the fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jul 17 | 112-2461234-1000999 | Harbor & Pine Glass Meal Prep Containers, 4 Pack
HP-GMP-4 |
1 | $15.50 | Nov 14, 2026 33 days left |
Case textOrder 112-2461234-1000999, SKU HP-GMP-4: the customer was refunded 27.99 on July 17, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jul 19 | 112-2461217-1000407 | Harbor & Pine Silicone Spatula Set, 6 Pieces
HP-SPS-6 |
1 | $9.22 | Nov 16, 2026 35 days left |
Case textOrder 112-2461217-1000407, SKU HP-SPS-6: the customer was refunded 16.99 on July 19, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Jul 27 | 111-2461225-1001184 | Harbor & Pine Olive Wood Serving Spoons, Set of 2
HP-OWS-2 |
1 | $15.45 | Nov 24, 2026 43 days left |
Case textOrder 111-2461225-1001184, SKU HP-OWS-2: the customer was refunded 22.99 on July 27, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Aug 7 | 114-2461241-1000370 | Harbor & Pine Ceramic Pour-Over Coffee Set with Mug
HP-CPO-01 |
1 | $22.36 | Dec 5, 2026 54 days left |
Case textOrder 114-2461241-1000370, SKU HP-CPO-01: the customer was refunded 34.99 on August 7, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Refunded, never returned refunded Aug 8 | 114-2461238-1001443 | Harbor & Pine 8-inch Chef's Knife, High-Carbon Steel
HP-CKF-8 |
1 | $29.23 | Dec 6, 2026 55 days left |
Case textOrder 114-2461238-1001443, SKU HP-CKF-8: the customer was refunded 39.99 on August 8, 2026, but the item was not returned to a fulfillment center. No reimbursement has been issued. Please reimburse 1 unit. Open the reimbursement portal in Seller Central |
| Shipped to Amazon, not received delivered Mar 6 | FBA19S461095 | Harbor & Pine Home Feb 23
HP-SWB-24: 13 of 132 missing |
13 | $62.40 | Dec 6, 2026 55 days left |
Case textShipment FBA19S461095 (Harbor & Pine Home Feb 23) was delivered to Amazon on March 6, 2026 and is closed, but fewer units were received than shipped: HP-SWB-24: 13 of 132 missing. That is 13 units in all, and none has been reimbursed. Attached are the supplier invoice Ningbo Coastline Housewares Co., Ltd. #CH-260109 of January 9, 2026 (purchase date, product names and quantities) and the proof of delivery (the tracking IDs for small parcels, or the signed delivery document for LTL/FTL). Please investigate and reimburse the missing units. Open the reimbursement portal in Seller Central |
| Shipped to Amazon, not received delivered Mar 24 | FBA19S461116 | Harbor & Pine Home Mar 16
HP-GMP-4: 13 of 48 missing |
13 | $106.60 | Dec 24, 2026 73 days left |
Case textShipment FBA19S461116 (Harbor & Pine Home Mar 16) was delivered to Amazon on March 24, 2026 and is closed, but fewer units were received than shipped: HP-GMP-4: 13 of 48 missing. That is 13 units in all, and none has been reimbursed. Attached are the supplier invoice Ningbo Coastline Housewares Co., Ltd. #CH-260130 of January 30, 2026 (purchase date, product names and quantities) and the proof of delivery (the tracking IDs for small parcels, or the signed delivery document for LTL/FTL). Please investigate and reimburse the missing units. Open the reimbursement portal in Seller Central |
| Shipped to Amazon, not received delivered May 26 | FBA19S461179 | Harbor & Pine Home May 18
HP-CAP-1: 11 of 36 missing |
11 | $72.60 | Feb 26, 2027 137 days left |
Case textShipment FBA19S461179 (Harbor & Pine Home May 18) was delivered to Amazon on May 26, 2026 and is closed, but fewer units were received than shipped: HP-CAP-1: 11 of 36 missing. That is 11 units in all, and none has been reimbursed. Attached are the supplier invoice Ningbo Coastline Housewares Co., Ltd. #CH-260403 of April 3, 2026 (purchase date, product names and quantities) and the proof of delivery (the tracking IDs for small parcels, or the signed delivery document for LTL/FTL). Please investigate and reimburse the missing units. Open the reimbursement portal in Seller Central |
To claim: open the Inventory Defect and Reimbursement portal in Seller Central (its Eligible for claim tab lists these by order ID), or Help, Get support, Fulfillment by Amazon, and paste the case text. Worth is what Amazon pays for a customer-return claim: the refund, less any promotion, the referral fee and the FBA fee. No commission when you file yourself: everything Amazon pays back is yours. Checked 26 minutes ago. About this page
Check these returns: a different item came back (1)
Amazon marked these returns as a different item from the one sold, last 120 days. 1 unit went back into your sellable stock, so a different item could ship to your next buyer. Create a removal order to check them (the label number finds the unit); if it isn't your product, open a case in Seller Central with photos of what came back. Claims are taken up to 120 days after the refund. These are not counted in what Amazon may owe you.
| Returned | Order and label number | Product | Amazon graded it |
|---|---|---|---|
| Aug 766 days ago | 114-2461252-1000407 LPN612520011 | Harbor & Pine Ceramic Pour-Over Coffee Set with Mug
HP-CPO-01 |
Sellable Back in your sellable stock |
Rather not file them yourself?
MyProfit can open the cases for you. You pay a share of what Amazon pays on the claims MyProfit files: 10% with the Seller plan, 25% on the free plan (yours: 25%). Nothing if Amazon declines a claim, and filing them yourself stays free. It's billed on the 1st of each month, on a card you save with Stripe when you ask.