When your numbers update
How often orders, fees, settlements, ads and returns load from Amazon.
MyProfit fetches your data from Amazon on a schedule. Times are approximate and in Pacific time (Amazon's reports can take longer on busy days).
| Data | How often | Notes |
|---|---|---|
| Orders | Every 45 minutes | New orders appear within about an hour. Profit and summaries for those days update right after. |
| Settlements | Daily, afternoon | Settlement reports from the last two weeks. North America only for now. |
| Settled fees on orders | Daily, evening | Swaps Amazon's fee estimates for the settled figures. |
| Sponsored Products ads | Nightly | Usually there by the next morning. The last 10 days are refreshed each night, as Amazon's 7-day attribution settles. |
| FBA inventory | Nightly, evening | US, Canada and Mexico: Amazon's count of sellable and damaged units per SKU. |
| Product names and pictures | Nightly, late afternoon | From Amazon's catalog, for what you stock or sold in the last 90 days. Each product is refreshed once a month. |
| Customer returns | Daily | US and UK. Returns are matched to their orders every hour. |
| FBA shipments | Daily | Shipping and arrival dates for the last two weeks, used by review requests. US only. |
| Storage fee estimates | Monthly, on the 10th | Used for single-product Profit & loss. |
| Amazon's Sales Tax Report | Weekly, Mondays | Only if you turned the import on. See Sales tax. |
When you've just connected
- Orders: the latest within minutes; the past year from Amazon's order reports, usually within the hour. Their fees start as Amazon's estimates and become the actual fees as your settlements are matched.
- Ads: the first reports can take up to a day; a new profile loads its last 60 days.
- Settlements (North America): Amazon's settlement reports from the last 90 days, which is as far back as Amazon keeps them, then each new one as it's paid. Orders older than that keep Amazon's fee estimates.
- FBA inventory loads within minutes; product names and pictures about two hours later, once some orders are in.
- Sales by state: the first visit adds up your orders by state, which takes a few minutes.
Something looks out of date
The Overview, Products and Profit & loss pages say so at the top when orders are still loading or Amazon stopped accepting the connection. When far behind, orders catch up a day at a time, every 45 minutes. You can also check Amazon connections: Orders loaded through shows how far orders have loaded, and a row marked Amazon refused access needs reconnecting. If it all looks connected and data is more than a day behind, email info@myprofit.co.
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