Reimbursements
What Amazon has paid you back for lost, damaged and unreturned FBA units, and what it took back.
Reimbursements shows what Amazon has paid you back for FBA inventory, and what it took back, from the reimbursement lines in your settlements. It covers Amazon US and Canada (settlements load for North America) and the marketplace picked in the sidebar.
What's on the page
- Paid back: every reimbursement in the period: units lost or damaged in a warehouse or on the way in, refunds where the buyer never sent the item back, removal orders Amazon lost, and so on.
- Taken back: clawbacks. When a unit Amazon paid you for turns up (the buyer returns it after all, or a missing inbound unit is found), Amazon takes the payment back.
- Net: what you kept.
- By reason uses Amazon's reason for each payment. Latest lists the newest payments with their order, when there is one.
Paid per unit against your cost
For units it loses or damages in its warehouses, on the way in or in a removal, Amazon pays your sourcing cost, from the cost you gave it in Seller Central or its own estimate, not the sale price (customer-return claims pay the refund less the order's fees). By product divides what Amazon paid by the units it reimbursed and puts it next to the landed cost you entered on Costs. When Amazon paid less than 90% of your cost, the product is marked below your cost: check the cost Amazon has for that item in Seller Central, so the next reimbursement is right.
Where it comes from
The first time you open the page, MyProfit collects the last 3 years of reimbursements from your settlements, which takes a minute. After that it updates whenever a settlement loads. Like Amazon owes you, it is on the free plan. Reimbursements Amazon hasn't paid yet are on Amazon owes you.